Support

FREQUENTLY ASKED QUESTIONS.

Everything you need to know about Discovury products, orders, and more.

Standard UK delivery takes 3–5 business days. Express delivery (1–2 business days) is available at checkout. International orders typically arrive within 7–14 business days depending on your location.

Yes — free standard shipping on all UK orders over £50. Orders under £50 have a flat shipping fee of £3.99. International shipping rates are calculated at checkout.

Absolutely. Once your order ships, you'll receive a tracking email with a link to follow your parcel in real time. If you haven't received this within 2 business days of ordering, check your spam folder or contact us.

We process orders quickly, but if you need to make a change, please contact us within 1 hour of placing your order. Once an order has been dispatched, we're unable to make changes or cancellations.

Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are shown at checkout. Please note that customs duties and import taxes may apply depending on your country — these are the responsibility of the recipient.

Our current range includes Performance Electrolyte Powder, Ashwagandha, Lion's Mane, Collagen, Pre-Workout, and Magnesium. Every product is clinically dosed, third-party tested, and free from unnecessary fillers or artificial additives.

Yes. Every batch of Discovury product is independently tested by an accredited third-party laboratory for purity, potency, and the absence of banned substances. We believe transparency is non-negotiable.

Most of our products are vegan-friendly. Our Collagen product is an exception as it is derived from bovine sources. Each product page clearly states the dietary suitability. If you have specific dietary requirements, please contact us before ordering.

Store all products in a cool, dry place away from direct sunlight. Do not refrigerate unless stated on the label. Always ensure the lid is tightly closed after use to maintain freshness and potency.

Our products are formulated to work well together. However, we always recommend consulting with a healthcare professional before combining supplements, especially if you are taking any medication or have an existing health condition.

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, contact us within 30 days of receiving your order and we'll arrange a full refund — no questions asked.

Simply contact our support team with your order number and reason for return. We'll send you a prepaid return label (UK orders) and process your refund within 3–5 business days of receiving the returned item.

We're sorry to hear that. Please contact us within 48 hours of delivery with a photo of the damaged or incorrect item. We'll send a replacement or issue a full refund immediately — at no cost to you.

Once we've received your return and approved the refund, it will be processed within 3–5 business days. The time for the funds to appear in your account depends on your bank or payment provider — typically 5–10 business days.

No. Discovury products are free from artificial colours, artificial sweeteners, and unnecessary additives. We use only natural flavours and ingredients that serve a functional purpose. What you see on the label is exactly what's in the product.

All Discovury products are third-party tested and free from substances banned by WADA and major sporting bodies. However, if you compete at a professional level, we recommend checking with your governing body and consulting a sports nutritionist before use.

We recommend consulting your doctor or midwife before taking any supplements during pregnancy or breastfeeding. While our ingredients are natural and clean, individual health circumstances vary and professional medical advice should always be sought.

Clinically dosed means every active ingredient is included at the exact dosage shown to be effective in peer-reviewed clinical research — not a token amount added just to appear on the label. Many supplement brands use "proprietary blends" to hide underdosed ingredients. We don't. Every dose is transparent and effective.

Yes, all Discovury products are gluten-free. They are manufactured in a facility that follows strict allergen control protocols. Full allergen information is listed on each product page and label.

Still have questions?

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Our support team responds within 24 hours, Monday to Friday.

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